1. What this covers
This page applies to knoku.com, the Knoku dashboard, and the Knoku widget served from cdn.knoku.com. It is part of, and should be read together with, the Privacy Policy and the Terms of Service.
2. What is a cookie?
A cookie is a small text file stored by your browser. We also use related browser storage technologies such as localStorageto keep preferences on your device. We refer to all of these as “cookies” on this page for clarity.
3. Cookies we use
Strictly necessary
These are required to operate the Service and cannot be turned off. They are not used for analytics or advertising.
| Name | Purpose | Type | Duration |
|---|---|---|---|
knoku_session | Authenticates your dashboard session. Encrypted with AES-GCM, HttpOnly, Secure, SameSite=Lax. | First-party cookie | Up to 24 hours; refreshed on activity |
knoku_impersonator_session | Issued only when a Knoku administrator is acting on a support investigation that requires viewing your account as you see it. The action is recorded in our internal admin audit log; contact [email protected] if you would like to know whether your account has been accessed this way. | First-party cookie | Lifetime of the impersonation |
Functional
These remember small preferences so the dashboard works smoothly across visits. They are stored locally in your browser and are not sent to our servers.
| Name | Purpose | Type | Duration |
|---|---|---|---|
theme | Remembers your light/dark/system theme preference. | localStorage | Until cleared |
knoku_email | Pre-fills the email field on the login form for convenience. | localStorage | Until cleared |
knoku_active_org | Remembers the organization you last opened in the dashboard. | localStorage | Until cleared |
The Knoku widget
The chat widget that customers embed on their own sites does not set persistent cookies. Conversation state is held in memory for the page session only and is lost on reload unless the customer explicitly identifies the Visitor through the identification API.
Third-party cookies and storage
We do not use third-party advertising or analytics cookies (no Google Analytics, Meta Pixel, or similar). Some sub-processors used to operate the Service may set their own cookies on pages where they are loaded — for example Stripe during checkout. These are governed by the respective provider’s privacy notice.
4. Your choices
- Browser controls: most browsers let you block or delete cookies and clear site storage from their settings. Doing so for the dashboard will sign you out and reset your preferences.
- Account closure: deleting your organization or account from the dashboard removes the associated server-side records as described in the Privacy Policy.
5. Changes
We may update this Cookie Policy as the Service changes. The “Last updated” date at the top reflects the most recent revision.
6. Contact
Questions about cookies or this policy: [email protected].