The Knoku blog
Practical guides on documentation AI, search, and reducing support load.
- 5 min read
How to Add AI Chat to Docusaurus Documentation
A step-by-step guide to adding a source-grounded AI chat widget to a Docusaurus docs site without breaking your build, your theme, or your support workflow.
Read post - 6 min read
Automated Customer Support for SaaS Docs: What Actually Works
How SaaS teams cut ticket volume by turning documentation into automated customer support, without the hallucinations and generic chatbot failure modes.
Read post - 5 min read
What Is "Chat With Docs"? How It Works on Documentation Sites
A plain explanation of chat with docs: what it is, how it pulls answers from your pages, where it sits on a documentation site, and how to tell a good implementation from a broken one.
Read post - 5 min read
How to Add AI Answers to Your Documentation Site
A straight-line guide to adding AI answers to a documentation site: what to pick, how to index your content, where to install the widget, and how to test it before announcing it.
Read post - 5 min read
Writing Documentation That AI Can Answer From
Not all documentation produces good AI answers. Here is how to structure pages, write headings, and place examples so a docs chatbot can actually pull the right passage for a visitor's question.
Read post - 5 min read
Best Way to Let Users Chat With Your Docs
A practical guide to picking a docs chat tool: what to demand, what to treat as red flags, and how to roll it out without losing the trust of the visitors it is meant to help.
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