Question 1

How do I know an answer really came from my docs?

Accepted Answer

Every answer lists the documents it was written from, and each citation opens the source. If you want to check a claim, the page it came from is one click away.

Question 2

What happens when my docs don't cover the question?

Accepted Answer

Knoku says so instead of guessing. The question is flagged as needing support and shows up in analytics as a gap, so it becomes a page to write instead of a wrong answer.

Question 3

Where does a citation link go?

Accepted Answer

To the real source: the live docs page, the file on GitHub at its permalink, or the page inside your workspace tool. Uploaded files are cited by name and never exposed as a public link.

Question 4

Can it make something up?

Accepted Answer

It's built not to. Answers are written only from the material retrieved out of your index. When nothing relevant is found, you get an honest "I don't have that" instead of a guess.

Question 5

Do cited answers work outside the widget?

Accepted Answer

Yes. Slack, Discord, the support form, the MCP server, and the API all return the same cited answers from the same index.

Every answer shows its sources

How every answer stays grounded

Where a citation takes you

Questions about citations

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