Know what your users ask.
Every conversation is tracked, scored, and clustered, so you can see what got answered and what your docs are missing.
No credit card required
Measured on every channel
Answers alone are not enough. Analytics shows whether they worked.
Unanswered questions become a to-do list
Real user questions are clustered into themes every week and month. You read what people asked, not a word cloud.
Coverage gaps
Questions Knoku answered poorly or not at all, grouped into themes with sample questions and a suggested fix. Each gap is a page to write.
Top questions
The themes users ask about most. If one page is doing all the work, you see it before support does.
Deflection you can put in a report
Not a count of chatbot sessions, but a record of what never reached support.
Classified per answer
Every assistant answer is scored resolved or needing support, broken down by channel.
Measured on the form
The support form tracks real behavior: intercepted questions end as resolved, or the user continues to open a ticket.
Tracked over time
Both roll up into a single deflection rate you can put in a report and watch move.
Questions about analytics
What gets tracked and how the numbers are made.