Stop tickets before they are created.
Knoku intercepts routine questions on your support form with cited answers from your docs, and reports exactly what it deflected.
No credit card required
How deflection works
The answer comes before the ticket, so only real questions reach your team.
Intercept at the form
As a customer types their question into the support form, Knoku answers it from your docs first, before a ticket is ever created.
Resolve or hand off
If the answer helps, the ticket never opens. If it does not, the customer continues to a ticket with full context attached.
Cited, never invented
Every intercepting answer is grounded in the sources you connect and cites the page, so customers get a real answer instead of a guess.
Deflection you can put in a report
Not a count of chatbot sessions, but a record of what never reached support.
Classified per answer
Every assistant answer is scored resolved or needing support, broken down by channel.
Measured on real behavior
The form tracks what customers actually did: got their answer, or continued to open a ticket.
A rate you can report
Both roll up into a single deflection rate you can put in a report and watch move over time.
Questions about deflection
How tickets get intercepted, and how the rate is measured.