1. Parties and definitions
These Terms of Service (the “Terms”) are a binding agreement between you (“you”, “Customer”) and MIKPA LLC, a Wyoming limited liability company with mailing address 169 Madison Ave STE 11534 Unit 337, New York, NY 10016 (“Knoku”, “we”, “us”). Our registered agent for service of process is on file with the Wyoming Secretary of State; the New York address above is for general correspondence only.
“Service” means the Knoku platform, including the web dashboard at knoku.com, the API at api.knoku.com, the embeddable widget served from cdn.knoku.com, the command-line interface (@knoku/cli), and any related documentation, integrations, and support.
“Customer Content” means the documentation, source materials, configuration, and conversation data you submit to or generate through the Service. “Visitor” means an end user who interacts with the Knoku widget embedded on your site.
2. Account registration
To use the Service you must create an account using a valid email address or a supported single sign-on provider (Google, GitHub). You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent.
3. Plans, billing, and taxes
Some features of the Service are paid. Pricing, included quotas, and overage rates are described on the pricing page and in the in-app billing settings. Paid plans are billed in advance on a monthly or annual cycle through our payment processor, Stripe, Inc. By subscribing you authorize us to charge your selected payment method for all fees, taxes, and applicable overages.
Plan changes take effect according to the schedule shown in the billing dialog.
Monthly subscription fees are non-refundable. For annual subscriptions, you may request a full refund within fourteen (14) days of the initial charge by contacting [email protected]; after that period, annual fees are non-refundable except where required by applicable law. Refunds do not apply to renewals, plan upgrades, or usage-based overages. You are responsible for any sales, value-added, or similar taxes other than taxes on our net income.
4. Acceptable use
You agree not to, and not to permit any third party to:
- upload Customer Content that infringes intellectual property, privacy, or other rights;
- use the Service to generate or distribute unlawful, harmful, deceptive, or harassing content;
- attempt to reverse engineer, decompile, or extract the underlying models, prompts, or non-public components of the Service;
- circumvent rate limits, quotas, allowed-domain restrictions, or other technical controls;
- resell or sublicense the Service except as expressly permitted; or
- use the Service in violation of export control or sanctions laws.
You are solely responsible for the documentation and other Customer Content you submit, including any instructions, prompts, or directives contained in that content that may influence model output. Knoku indexes and surfaces what you provide; if your sources contain prompt-injection attempts, sensitive instructions, or material the model should not surface, it is your responsibility to remove or quarantine them before ingestion.
Allowed-domain restrictions. The widget may be configured to respond only on the origins listed in the project’s “Allowed domains” setting. Requests originating from any other origin are rejected by the API. You are responsible for keeping this list accurate; embedding the widget on a domain you have not authorised in the dashboard will not work and may be treated as a circumvention attempt.
5. Customer Content and license
You retain all rights in Customer Content. You grant Knoku a worldwide, non-exclusive, royalty-free license to host, copy, transmit, index, and process Customer Content solely as necessary to provide and improve the Service for you, to enforce these Terms, and to comply with law. We do not use Customer Content to train foundation models.
You represent that you have the rights necessary to submit Customer Content to the Service and that doing so does not violate any law or third-party agreement.
6. Visitors and end-user data
When you embed the Knoku widget on your site, Visitors will interact with it. You are the controller of any personal data Visitors submit through the widget; we process that data on your behalf as described in the Data Processing Agreement and the Privacy Policy. You are responsible for displaying any required notices or consent prompts to Visitors and for the lawfulness of embedding the widget on each domain.
7. Service availability and changes
We work to keep the Service available and performant but do not guarantee uninterrupted operation. We may add, change, or remove features at any time. Where a change materially reduces functionality of a paid plan during your billing period, we will use reasonable efforts to notify you in advance.
Answers are generated using third-party large language model and embedding providers, which may include Anthropic, OpenAI, and routing services such as OpenRouter. Providers may change or be replaced over time. The behaviour and output of large language models is probabilistic; you are responsible for reviewing answers before relying on them for material decisions.
A current list of sub-processors that may receive personal data on our behalf, together with their roles and regions, is maintained in the Data Processing Agreement.
8. Intellectual property
The Service, including all software, design, documentation, and trademarks (including “Knoku”), is owned by Knoku and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you.
9. Confidentiality
Each party may disclose non-public information to the other in connection with the Service. The receiving party will use the same degree of care it uses to protect its own confidential information (and not less than reasonable care) and will use confidential information only as necessary to perform under these Terms.
10. Suspension and termination
We may suspend or terminate your access if you breach these Terms, if your account is delinquent, if continued operation would expose us to legal or security risk, or if required by law. You may cancel your subscription at any time from the billing settings; cancellation takes effect at the end of the current billing cycle.
On termination, your right to use the Service ends. Deletion of a project or organization takes effect immediately and Customer Content is removed from active systems at that point — it cannot be recovered afterwards. We strongly recommend that you export your Customer Content from the dashboard before initiating deletion (project settings → Export project). Backups containing residual copies are rotated within the period set out in the DPA.
11. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT GENERATIVE OUTPUTS WILL BE ACCURATE, COMPLETE, OR FREE OF ERRORS.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. EACH PARTY’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE FEES YOU PAID TO KNOKU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
13. Indemnification
You will defend, indemnify, and hold harmless Knoku from and against third-party claims arising out of (a) Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your products or services.
14. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Wyoming for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.
15. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced in-app or by email at least thirty (30) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms can be sent to [email protected] or to MIKPA LLC, 169 Madison Ave STE 11534 Unit 337, New York, NY 10016, United States.